Patient Responsibilities & Office Protocol
At the time of your visit, you will be responsible for paying the portion of the bill not covered by your insurance. This includes co-pays for each provider visit and lab visit. Please become familiar with your insurance requirements.
All patients are expected to provide their insurance card at time of check in at every visit.
The patient is responsible for making sure they know what benefits are included under their insurance plan, as well as making sure they are following all the regulations as put forth in the plan benefits provided to them by their insurance company. Any out-of-network fees assessed by the insurance company will become the responsibility of the patient.
All results of lab tests, radiology tests, and any other results will be called to you by the Medical Assistant after the provider reviews them. If you have not received your results within five working days from the test date, please phone the office at 770-475-2377.
If your insurance turns down a claim because it is not a covered service under your plan or because it is a pre-existing condition, you are responsible for payment of these services.
If your insurance company requires a referral for specialist office visits, you are responsible for providing this office with the information required to complete a referral request to the insurance company. A message may be left on the voice mail Prompt #5 for the Referral Coordinator.
A 24-hour notice is required to cancel/reschedule your appointment. There is a $25.00 fee per 15 minute increments for missed appointments. This fee is not covered by insurance and will be due prior to your next appointment.
Failure to meet your financial responsibilities may result in discharge from practice or full payment on account before continuing treatment.
Quest Lab is an independent contractor located in our office. Any lab services performed by Quest is independent of Alpharetta and Cumming Internal Medicine. Any billing questions should be addressed directly with Quest.